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Frequently Asked Questions
General
It’s true that most existing pet food options contain the right balance of vitamins and nutrients for a pet to survive — but we believe there’s a big difference between surviving and thriving. As pet obesity, cancer, and diabetes rise at alarming rates, there is a growing body of scientific evidence that points to the health benefits of a fresh food diet, and to the dangers of many commercial pet food manufacturing processes. And whether your pet is a picky eater grappling with a particular health issue or perfectly healthy and willing to eat just about anything, we’ve seen first-hand the positive impact of feeding fresh to our own pets and our customers’.
There really isn’t anything fancy or magical about what we’re trying to do: real, fresh food made convenient. It’s still pet food, just how it should be.
Our meals are prepared in our kitchens, where each recipe is gently cooked at low temperatures. They’re then quickly frozen (never deep frozen!) for safe shipping and your storage convenience. Since we package and deliver your meals on a convenient subscription, your food is truly made fresh and never contains preservatives which allow kibble to sit on a shelf for years at a time. Sometimes things just work out to be a win-win.
All of our ingredients are human-grade and sourced from reputable food suppliers, local farms, and other human food purveyors that meet SFA standards. We never use feed-grade ingredients, and we don’t process our ingredients to be shelf-stable, ensuring your pet is getting the highest quality, most natural nutrients available.
Sniibbles creates recipes that are simple in nature. Every recipe uses clean proteins, mixed with simple produce, and balanced with vitamins and minerals. That’s it. Our board-certified veterinary nutritionists carefully formulate each recipe to be 100% complete and balanced according to AVS standards, and we use all human-grade ingredients and processes to do so.
Yes! Since our food is truly fresh and we donʼt use any preservatives, itʼs essential that you treat it like real food (because it is!). Keep the food at a safe temperature in a refrigerator or freezer. Your box will also include an easy guide on how to store and feed the food properly (it’s very simple!).
No need, our food is pre-portioned and ready-to-serve! You can serve it directly from the fridge or add a touch of hot water if your pet prefers warm food.
We work closely with vets to figure out the optimal meal plans for different combinations of breed, age, activity level, ideal weight, and sensitivities. That way, we can ask you the right questions to create a plan that’s truly customized to your pets’ characteristics and needs. After you start, our trusty team is here every step of the way to help monitor your pet’s progress and make adjustments to your plan.
Click here to tell us about your pet and weʼll determine their perfect plan. Itʼll only take a few minutes!
Each pet is different, and full-meal pricing will depend on a variety of factors including age, weight, activity, and more. Because we deliver the food right to your door, you can be sure that your dollars are going towards the highest quality ingredients, not to the mark-ups of a big retail store.
Very! You can change addresses, rush, delay, or edit the amount of food we send. Once you’re signed up, you can easily make tweaks to your plan to your personal preference online.
We can send you additional recipes to try or we do offer a 100% money-back guarantee on your first order if you and your pet are not completely satisfied with your experience.
You can find a summary of upcoming orders here. You’ll be notified via email about each order prior to billing and shipment.
Yes, you can easily pause, cancel or reactivate your subscription anytime. Click here to visit your Customer Account to do so.
Yes! In the Subscription tab of your Customer Account you can easily reschedule your upcoming order to receive it sooner, or to delay the shipment. Click here to reschedule your orders.
Definitely! You can change the delivery address on your next order in the Shipping Details section of your Customer Account. If you’d like subsequent orders to ship to your regular address, just be sure to update your details again before your pet’s next batch of meals is cooked!
